Ouch, that really hurts :(
So far this has never happened to us...knock on wood. But in case it does, our rosins are guaranteed.
Just send the unused portion and it’s original tin back to us for a refund.
We would of course appreciate an explanation as to what went wrong so that we at least have the opportunity to initiate change if possible.
We’re a family of musicians, not business people, so the bottom line for us is to provide a quality product and service to our fellow musicians...we want you to be happy!